Tens of thousands of
people awoke on Christmas morning to a surprise from an unexpected benefactor -
Santander.
The bank mistakenly deposited £130m into 75,000 accounts on
25 December.
Santander's staff is now rushing to claw back the money,
although the job is being made more difficult because much of it was deposited
in accounts at rival banks, according to The Times.
The error occurred when payments from 2,000 business
accounts were made twice.
"We're sorry that due to a technical issue, some
payments from our corporate clients were incorrectly duplicated on the
recipients' accounts," the bank said in a statement many business listings.
"None of our clients were at any point left out of
pocket as a result and we will be working hard with many banks across the UK to
recover the duplicated transactions over the coming days."
It said the mistake may have meant that some people were, in
effect, paid twice from their employer's account.
Ruined Christmas
One payroll manager, who asked not to be named, told the BBC
the blunder had cast a shadow over Christmas and Boxing Day.
"It ruined my holiday period because I thought I'd paid
out hundreds of thousands in error - I thought I had done something
wrong," they told the BBC business listings.
"I thought it was just me and that I was going to get
in trouble at work."
They said that Santander had not given any information about
how firms should explain the second payment to staff or about how it should be
repaid.
"It's just a complete shambles," the payroll manager
said. "How they are going to recover it, I just don't know."
The bank stressed that it had already begun speaking to the
rival banks - which The Times said included Barclays, HSBC, NatWest,
Co-operative Bank, and Virgin Money free business listings.
Santander said those banks would "look to recover the
money from their customers' accounts."
However, it was not clear how the banks would respond if
their customers had already spent the money, meaning returning it would push
them into overdraft.
Santander indicated that it may contact people directly to
get the money back.
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